Overseas shopping requires the use of international credit cards, commonly known as dual currency cards, cards with (UnionPay, VISA, mastercard, JCB, American Express and Diners Club) logo. Domestic dual-currency credit cards support most merchant websites in the United States.

If the warehouse address or recipient information is not written accurately when placing an order, the package cannot be accurately delivered. If you need to change the delivery information, please contact the shopping website to change.

Please fill in the declaration according to our requirements. The product name (Chinese) is the specific name of the item, not the translated name of the brand; Such as: handbags, T-shirts, men's leather shoes, can not be declared as, clothing, shoes, bags. Brand (English), such as coach. Declared prices are in US dollars per unit

According to the relevant regulations of the customs, the value of the goods must be truthfully filled in according to the actual shopping value. If the customs clearance is delayed or the package is returned by the customs due to the problem of the value of the goods, the consequences shall be borne by the customer.

The tracking number should be received in the shipping email within 1-3 days after the order email or found in your personal account on the shopping website. The following number in the email is: tracking number.

The amount of packages in the American warehouse is very large every day, and the packages are signed and received in bulk, so we can't refuse the service for a single package, sorry! If your package has been sent to the warehouse and signed for, you can contact the shopping website for return label，And contact the customer service staff to return the package to the shopping website through our package return process, thank you。

As long as it is a working day, each warehouse will arrange personnel on duty to sign for packages (warehouse personnel rest on weekends, do not sign for packages). Most logistics companies also do not deliver on weekends, and if the package shows a failure, the logistics company will deliver it again. As long as you have correctly filled in our warehouse address, generally will be successfully signed. If the package is not stored for a long time, there may be a problem when the Courier company delivers it, you can contact the shopping website and the Courier company to consult and deal with it, thank you.

Once the package has been signed and the customer has created a package transfer forecast, the warehouse staff will normally process the package into the warehouse within 1 to 5 working days after signing (depending on the volume of the warehouse package operation)! If your package has been signed for several days, but not yet in the warehouse, please provide your forecast box number or forecast tracking number to the customer service staff, so that you can handle it, thank you.

The identity document of the recipient is to implement the relevant provisions of the Chinese Customs, and the identity information provided by the customer is only used for customs clearance, and will not be disclosed and provided to a third party.

The estimated freight is calculated according to the weighing of the goods when they arrive at the warehouse, because it is likely to be packaged twice due to the service of subdivision, consolidation, reinforcement, etc., a single package may also change the box or change the packaging, the actual deduction is based on the re-delivery. Under normal circumstances, the combined container service will reduce the weight appropriately, while the separate container service will increase the weight appropriately due to the addition of a package of goods

China/overseas laws and regulations prohibit the circulation or delivery of goods our company will not be shipped, the specific prohibited items and not shipped items please refer to the "prohibited items" our company prohibited items. Q: Why is the actual charge different from the estimated amount?

The volume weight is also calculated for domestic transportation, and the weight we put in the storage is purely actual weight, so sometimes there is a difference. Our charges will be based on the final weight of the package we ship. If the weight displayed by the domestic express is too different from the weight displayed in our system, please contact our customer service for help.